Delivery, Exchanges and returns
Delivery
FRANCE
Home delivery: €10, free for orders over €250.
EUROPE
Home delivery: €20.
WORLDWIDE
Please contact us.
Return Procedure
You can request a return by emailing us at contact@umus.fr, providing your order number, proof of purchase, and reason for return. Our team will review your request to ensure it meets our return conditions. Approval or denial will be communicated within 72 hours.
You have 14 (fourteen) days from the date of receipt to return an item. If this period ends on a Saturday, Sunday, or public holiday, it will be extended to the next business day. The product must not be damaged, worn, used, or washed. It must be returned in its exact original condition, along with all packaging (box, dust bag), documents, and accessories provided, as well as a copy of the invoice or any other document that identifies the order. If the returned item cannot be restocked, you will not be eligible for a refund. You may have the item sent back to you at your own expense.
If the return request is approved, you will receive return instructions by email. Your order will be refunded within 14 (fourteen) days of receiving your return.
You can return your item to the address provided during our communications.
Return Policy
Any item you wish to return must be sent within 14 (fourteen) days of receipt. The return shipping costs are your responsibility.If this period ends on a Saturday, Sunday, or public holiday, it will be extended to the next business day.
If shipping was free, shipping charges will be applied if the retained items’ total is below the threshold for free shipping. These charges will be deducted from your refund.